Frequently Asked Questions

Everything you need to know about working with us.

Are you a factory or trading company?

We are a manufacturer with our own production facilities โ€” 73 machines and 200+ employees. We can arrange a live video tour of our workshop so you can see the equipment and production floor in real time.

Where are your factories located?

Our manufacturing centers are in China. We handle all export logistics โ€” from factory floor to your destination port. We can ship FOB, CIF, or DAP per your preference.

What is your minimum order quantity?

No strict MOQ. We accept 1 piece for prototype or sample, 10โ€“100 pieces for small batch trials, and 1,000+ for volume production. Stamping has tooling cost โ€” we can amortize it into the unit price.

What tolerances can you hold?

CNC machining: ยฑ0.01mm standard, ยฑ0.005mm achievable. Sheet metal laser cutting: ยฑ0.1mm. Stamping: ยฑ0.05mm. We follow ISO 2768-mK as default.

Do you do surface finishing in-house?

Yes โ€” powder coating (any RAL color, 60โ€“120ฮผm, 500โ€“1000h salt spray) and stainless steel brushing/polishing (#4, #6, #8) are both done in our own facility. Anodizing and electroplating are available via trusted partners.

What file formats do you accept for drawings?

PDF, STEP (.step/.stp), DWG, DXF, IGS/IGES, and clear photos or hand sketches. We can also work from a physical sample โ€” just ship it to us and we'll reverse-engineer it.

What are your payment terms?

New clients: 50% deposit with order confirmation, 50% before shipment. Repeat clients: 30% deposit, 70% before shipment or against B/L copy. We accept T/T bank transfer and PayPal for smaller amounts.

Can I visit your factory?

Absolutely. We welcome in-person visits โ€” we can arrange airport pickup, factory tour, and technical discussion. If travel isn't convenient, we offer a live video tour via WhatsApp or Teams.

How do you ensure quality?

Three-stage inspection: incoming material check โ†’ in-process inspection โ†’ final QC. Every shipment includes a CMM dimensional report, material certificates (EN 10204 3.1), and pre-ship packaging photos. Third-party inspection (SGS, Bureau Veritas, TรœV) is welcome.

How quickly can I get a quote?

Send your drawing and we'll respond with a DFM (Design for Manufacturability) analysis and detailed quotation within 24โ€“48 hours. Complex assemblies may take slightly longer.

What is your typical lead time?

Prototypes and samples: 5โ€“10 working days. Small batch production (10โ€“100 pcs): 10โ€“20 working days. Volume production: 15โ€“30 working days depending on quantity and complexity. Outsourced finishing (anodizing/plating) adds 3โ€“7 days.

Do you sign NDAs?

Yes. We regularly sign NDAs (Non-Disclosure Agreements) with our clients. Your drawings, designs, and project details are treated as confidential. We never share customer designs without permission.

Have a Question We Didn't Cover?

๐Ÿ“ฉ Contact Us Directly
๐Ÿ“ฉ Start Your Instant Quote โ€” Reply in 24h | Free DFM Analysis